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 Returns Policy

Returns are easy, and for most returns there's no need to contact us. Once you've read the policy below, visit's Returns Center for a shipping label and packing instructions.

Within 30 days of receipt of your shipment (including gifts), you may return any of the following items, for any reason, for a full refund ( will even refund the shipping cost if the return is a result of their error):

  • any book in its original condition (or that recommended and you didn't enjoy)
  • any unopened media (CD, DVD, software, video game, cassette tape, vinyl record, or VHS tape)
  • any other item in new condition with original packaging and accessories is currently unable to accept returns of e-books and gas-powered items. To return a gas-powered item, please contact the manufacturer directly.

Please note that can process returns and refunds only for items purchased from cannot exchange items unless they are defective or damaged. Items that are returned more than 30 days after delivery, are in unsellable condition, or are missing parts, will be charged a re-stocking fee at's discretion.

You can also cancel unshipped items. Find out more about how to cancel.

Refunds will notify you via e-mail of your refund once have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. Please note that can refund shipping costs only if the return is a result of their error.

If you are returning a gift, you will receive a gift certificate for the value of your return, which may be used any time toward your purchases at The gift certificate will be mailed to the gift recipient at the same address to which the order was shipped. (Don't won't let the gift giver know about your return.)

Packing and Sending Your Return

Once you have visited's Returns Center and obtained a shipping label, include the packing slip with the items you are returning, wrap the package securely, and ship the package to the address on the shipping label.

Lost Your Packing Slip?

If you do not have your packing slip and can't access's Returns Center to obtain a shipping label, please indicate the order number or the e-mail address and name of the person who purchased this order, along with the reason for your return on a separate piece of paper, and send the package to one of the following addresses:

For Wireless Phone products:

  • 1728 Briercroft Ct.
  • Carrollton, TX 75006

For out-of-print books:

  • 549 South Dawson St.
  • Seattle, WA 98108

For all other products:

  • - Returns
  • 1850 Mercer Rd., Suite 100
  • Lexington, KY 40511-1013
  • USA

Problems, Questions, Suggestions?

If you have any problems with your order, please don't hesitate to e-mail at

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